Notes from building the platform.
Release notes, decisions we made and what running a hosting business taught us.
Reseller Hosting as Managed Service: Sell Uptime & Support
Learn how to position reseller hosting as a managed service bundle that sells uptime, support, and expertise rather than just server space, with a pricing model based on value-added services.
Read moreWhite Label Hosting for Resellers: Hide Upstream Branding in 5 Steps
Learn how to white-label every client touchpoint—invoices, control panels, support emails—so your reseller brand stays front and center, without risking your SLA.
Read moreReseller hosting hidden profit levers: what you're really selling
Learn what resellers actually profit from beyond disk space and bandwidth, and how to sell support, automation, and expertise to grow recurring revenue.
Read moreDomain Renewal vs Hosting Payment Failure: How to Tell Them Apart
Learn to distinguish domain renewal failures from hosting payment failures so you can automate the right recovery workflows and avoid unnecessary service interruptions.
Read moreHosting Automation Software Explained for Beginners
New to web hosting? This plain-English guide explains how hosting automation software handles provisioning, backups, security, and scaling for you, so you can run your website without technical stress.
Read moreCustomer health score automation for hosting suspension
Learn how to build a customer health score that weighs payment history, support interactions, and service usage, so you suspend only accounts that are truly at risk — and warn the rest before it's too late.
Read moreHow to Set Grace Periods Based on Customer Lifetime Value
Learn a data-driven framework for setting grace periods and suspension thresholds using customer lifetime value and payment history, so repeat payers get automatic leniency while new or high-risk accounts face stricter enforcement.
Read moreAlert hierarchy for hosting automation: stop paging on noise
Learn to build an alert hierarchy for hosting automation that filters routine noise from critical failures, so you only get paged for issues that truly impact customer uptime and revenue.
Read moreMonthly vs Annual Hosting: The Real Cost Difference for Small Business
Compare monthly and annual hosting costs for small business. Learn how to calculate renewal surprises, convenience fees, and opportunity cost before you choose a billing cycle.
Read moreTiered Suspension Rules That Flag High-Risk Accounts but Exempt Loyal Customers
Learn how to design tiered suspension rules that flag only high-risk accounts while auto-exempting long-tenured customers with clean payment histories, reducing false positives and churn.
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